September 2025

Flow Business hours rules

September 9, 2025

The Business hours rules document has been updated and improved. Information about time zones has been added. Screen shots have been updated to reflect the latest user experience. Steps to create business hours and outside business hours flows have been clarified.

Related articles:

• Business hours rules
• Flows
• Flow Builder Overview
• Time zones
• System settings (refer to the contact center's time zone setting)
• Users (refer to the user's time zone setting)