Send Message
    • 13 Sep 2024
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    Send Message

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    Article summary

    Who should read this article: Administrators

    Send messages to callers over text channels, such as SMS and WhatsApp.

    Introduction

    Use the Send Message node to send a text message to a caller. Send a message to deflect callers from IVR to text channels.

    Important

    The call continues to the next node regardless of the outcome of the message execution (sent, not sent, delivered, not delivered, or error).

    When the message is sent, an interaction is logged to the CDR.

    Connections

    The Send Message node allows unlimited input connections and 1 output connection.

    Using the Send Message node

    To add a Send Message node to your interaction flow, click the Send Message node icon:

    Flow Builder Send Message Node

    To make an input connection, drag a link to the Send Message node from any node supporting an output connection. To make an output connection, drag a link from the Send Message node to any node supporting an input connection.

    Flow Builder Send Message Node Making Connections

    Configuring the Send Message node

    To configure a Send Message node in your interaction flow, click the Send Message node to display the Send Message configuration panel. In the Send Message configuration panel, click the "i" icons to read information about the configuration menus and fields.

    Channel

    Specify one of the following text channels to send the message:

    SMS

    Flow Builder Send Message Node Configuration Panel SMS

    Important

    You can send up to 20 SMS messages to a specific number per day.

    To

    The system automatically inserts the caller's phone number.

    From

    Use the From menu to select a Sender ID group for the message.

    Message

    Enter the message to be sent to the caller by SMS.

    You can include dynamic content in your messages by leveraging system and custom variables in the Message field. Click "{ }" to display the Variables menu or manually enter a variable by typing its name enclosed in double brace brackets like this: {{variableName}}.

    Flow Builder Send Message Node Using Variables for SMS

    WhatsApp

    Flow Builder Send Message Node Configuration Panel WhatsApp

    To

    The system automatically inserts the caller's phone number.

    From

    Use the From menu to select a WhatsApp digital channel for the message.

    Message template

    Select a WhatsApp message template to be sent to the caller by the WhatsApp channel.

    Message preview

    A preview of the selected message template.


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