March 2025

Documentation videos

March 27, 2025

A new page collecting some of our most popular documentation "How to" videos has been added for your convenience.

Related articles:

• Our documentation videos

Telegram documentation enhancements

March 26, 2025

A new video demonstrating how to add the Telegram channel to your contact center has been added to the Omnichannel Workspace documentation.

Related articles:

• Telegram

Webchat documentation enhancements

March 21, 2025

The documentation for adding and testing the Webchat channel has been enhanced with new procedures and multiple videos to walk you the process of creating a webchat channel for your contact center and routing webchat interactions from your organization's website to your agents.

Related articles:

• Omnichannel Workspace Overview
• Enabling Omnichannel Workspace
• Webchat

Script to flow migration

March 14, 2025

In support of the migration of inbound scripts to inbound flows, mentions of scripts have been removed from the Voiso documentation.

Related articles:

• Flows
• Flow Builder Overview
• Enabling Omnichannel
• Numbers
• Queues

Zoho CRM Dailer campaign calling numbers

March 14, 2025

You can now select the type of phone number to use from the Leads module for your Dialer campaigns. You can choose either the contact's Phone number or Mobile number. Additionally, you can include a lead attribute to sync with your campaigns by selecting a module from the Zoho Custom Module.

Related articles:

• Zoho
• Dialer campaigns

Real-time dashboard

March 14, 2025

The user interface and user experience have been improved for the Real-time dashboard.

Related articles:

• Real-time dashboard overview

Keyword groups

March 14, 2025

The user interface for the Keyword groups page has been updated to improve usability.

Related articles:

• Keyword groups