Documentation videos
March 27, 2025
A new page collecting some of our most popular documentation "How to" videos has been added for your convenience.
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Telegram documentation enhancements
March 26, 2025
A new video demonstrating how to add the Telegram channel to your contact center has been added to the Omnichannel Workspace documentation.
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Webchat documentation enhancements
March 21, 2025
The documentation for adding and testing the Webchat channel has been enhanced with new procedures and multiple videos to walk you the process of creating a webchat channel for your contact center and routing webchat interactions from your organization's website to your agents.
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Script to flow migration
March 14, 2025
In support of the migration of inbound scripts to inbound flows, mentions of scripts have been removed from the Voiso documentation.
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Zoho CRM Dailer campaign calling numbers
March 14, 2025
You can now select the type of phone number to use from the Leads module for your Dialer campaigns. You can choose either the contact's Phone number or Mobile number. Additionally, you can include a lead attribute to sync with your campaigns by selecting a module from the Zoho Custom Module.
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Real-time dashboard
March 14, 2025
The user interface and user experience have been improved for the Real-time dashboard.
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Keyword groups
March 14, 2025
The user interface for the Keyword groups page has been updated to improve usability.
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