November 2025

Do Not Call Registry

November 28, 2025

A new article, Do Not Call Registry, has been added. It explains how to enable the feature in System Settings, upload DNCR lists as CSV files, and manage the registry through import, export, and delete actions. When enabled, Voiso checks every outbound call attempt against the list and prevents calls to blocked numbers before they are placed. Blocked attempts are recorded in Extended Call Details with a System reject end reason and disposition. Access to the Do Not Call Registry feature is enabled by role or security access group by granting the Access to Do Not Call Registry permission.

Live campaign dialing order

November 28, 2025

A new Dialing order option is now available for live Dialer campaigns. When this option is enabled, administrators can choose between two dialing modes:

First in, first dialed – the oldest numbers are dialed first
Last in, first dialed – the most recently added numbers are dialed first

This feature applies to both CRM and API-based calling lists. Selecting a dialing order overrides the priority assigned to individual numbers in the calling list.

Zoho CRM call recordings

November 28, 2025

The Custom fields section has been added to the Zoho CRM integration overview article. It includes a new configuration option for specifying the destination field in the Calls module where Voiso call recording URLs will be stored. This makes it easier to access call recordings directly within Zoho CRM.

Zoho overview

Agent Panel contact lookup

November 28, 2025

A new article about CRM Contact Lookup in Agent Panel, has been added. Contact centers integrated with HubSpot can enable contact lookup for agents. During an inbound call, Voiso automatically retrieves contact details and displays them in Agent Panel. Displayed fields include the contact’s name, company, job title, and a link to the full CRM record.

SRTP support for Voice providers

November 28, 2025

Support for Secure RTP (SRTP) has been added to the Voice providers configuration settings. SRTP can now be enabled when TLS is selected as the SIP transport protocol. This option appears in both SIP account credential and static IP connection setups and enables end-to-end encryption of audio streams.

Voice providers

Password reset

November 13, 2025

A new Troubleshooting article provides information about how to use the Forgot Password? link on the Sign in page. Users can now request a password update automatically.

Virtual agents

November 13, 2025

Contact centers on the Pro Plan can create SIP based Virtual agents (voice bots) that joins dialer campaigns, manage calls (answer, transfer, conference), and are included in recordings and reports with no softphone required. Calls are directed to the virtual agent's SIP URI.

HTTP Request Node mapping settings

November 13, 2025

After you enter the URL of your web service in the HTTP Request node, when you click Test Request, the configuration panel automatically parses the response and lists available JSON keys in the JSONPath drop-down menu. Previously, you had to manually enter the JSONPath.

HTTP Request

Click-to-call

November 13, 2025

An article summarizing how to enable click-to-call and where this feature is available in the Voiso application has been added to the Feature setup and use cases section.