Agent Mobility
March 30, 2026
Agents can now access Omnichannel Workspace from their mobile browser on Android and iOS devices. The interface automatically adapts to smaller screens, allowing agents to manage digital conversations and voice interactions while away from their desk.
For a more streamlined experience, Omnichannel Workspace can be installed on a mobile device and launched directly from the home screen, without opening a browser.
This update enables greater flexibility for agents to stay connected and productive on the go.
Related articles:
v4 Voiso API
March 27, 2026
Voiso API v4 is now available. For endpoint mappings, Bearer token authentication, and scoped API key guidance, see the Voiso Developer's Guide.
Existing v1, v2, and v3 endpoints will remain supported until March 31, 2027 to allow existing customers to migrate to v4. All new customers must use v4. Voiso recommends migrating incrementally, starting with read-only endpoints and then moving write and operational workflows to the new resource-oriented /api/v4/... paths.
Related articles:
v4 API: Static API keys
March 27, 2026
To support Voiso v4 API implementation and integration, use the API keys page to generate static API key authentication credentials.
Admins can create up to 50 static API keys per contact center and assign scopes that control which API endpoints each key can access. Each key acts as an application for the entire contact center.
Related article:
BYOB integration: ElevenLabs
March 27, 2026
Integrate ElevenLabs with Voiso to create an AI voice agent as a Virtual agent and route calls to it through Flow Builder and Dialer campaigns.
Related articles:
BYOB integration: Allowed voice trunk IPs
March 27, 2026
Manage the list of trusted IP addresses and subnets that are allowed to send inbound SIP calls to your contact center.
Related articles:
Dialer campaigns: AMD voicemail message
March 27, 2026
When Answering Machine Detection (AMD) is enabled for your Dialer campaigns, you can specify a pre-recorded voice message that is automatically played when the system detects that Voicemail has started recording a message. On the Add Dialer campaign page, click Leave Voice message on Voicemail, then select a voice message from your media library from the Voice message menu.
Related articles:
Billing report
March 12, 2026
When you choose the Deactivated users option, only the 200 most recently deactivated users are displayed. Previously all deactivated users was displayed. To find older deactivated users, use the Search option.
Related article:
Sensitive Data Access historical report
March 12, 2026
When you choose the All analysts subgroup in the Assigned agents section, the report includes all users with the Analyst or Admin role or assigned security access group. Previously, selecting this option reported on every user except those with the Supervisor role assigned.
Related article:
Vapi AI
March 4, 2026
A tutorial video is added to walk you through the integration process.
Related articles: