April 2026

Bulk virtual agent creation

April 30, 2026

Virtual agents can be created in bulk creation using CSV import. You can add both standard users and virtual agents simultaneously. The revised User CSV template includes information about which fields are supported and required for each user type. Unsupported fields in the CSV are ignored during import.

Dialer connection notification sound setting

April 30, 2026

A new option has been added to System Settings to specify a notification sound for Dialer call connections. Administrators can select an audio file from the Media page to play to agents when a call connects. The system plays up to the first 2 seconds of the selected file. This update provides a configurable way to alert agents when calls are connected.

Send SMS v1 API endpoint

April 28, 2026

The Not sent. General error. has been added to the Troubleshooting table. If you see this error, make sure you are using the latest version of the v1 API.

Send SMS description

Context mapping

April 24, 2026

The Interaction context mapping page enables you to map incoming interaction data from supported sources to standardized Voiso fields and customize the labels shown to agents. Mapped values are displayed in Agent Panel and Extended Call Detail Records.

In CRM call recording playback (HubSpot, Zoho, and Freshdesk)

April 24, 2026

Support is added to HubSpot, Zoho, and Freshdesk for in-CRM playback of call recordings in CRM interaction history.

HubSpot: The hs_call_recording_url field on call engagements is populated with the native HubSpot audio player.
Zoho: The Voice_Recording__s field in the Calls module is populated with the native Zoho audio player and the Recording URL is written asynchronously for non-dialer calls.
Freshdesk: An HTML5 audio player is appended to the ticket description.

API updates

April 24, 2026

The following new Campaign endpoints were added:
- Add users to a campaign: assigns users to the specified Dialer campaign.
- Remove user from a campaign: unassigns a user from the specified Dialer campaign.
Get List of CDRs: Details for filtering by subtype and duration are added.
Get list of CDRs the following new end_reason enum parameter values can be used to filter requests for GET /api/v4/reporting/cdrs: dncr_failure and dncr_restricted
user.id and user_id are now integers instead of UUID strings:
- Get list of users now returns an integer for the id parameter.
- Get user the GET /api/v4/users/{user_id} now expects an integer user_id.
- Get list of deleted users now returns an integer for the id parameter.
- Get deleted user the GET /api/v4/users/deleted/{user_id} now expects an integer user_id.
- Start call the user_id parameter of the POST /api/v4/voice/calls request is now an integer.
- Stop call the user_id parameter of the POST /api/v4/voice/calls/{call_id}/hanguprequest is now an integer.
- List scheduled callbacks the user_id parameter of the POST /api/v4/tasks/scheduled_callbacks response is now an integer.
- Get list of conversations the user_id parameter of the POST /api/v4/messaging/conversations request is now an integer.
Start call Start call request: source.name is renamed to source.system in the
POST /api/v4/voice/calls request.
Get list of campaigns The following new filters are added for the GET /api/v4/campaigns request:
- name
- status
- strategy
- method
- live

Zenoti integration

April 14, 2026

A new video showing how to use the Zenoti integration has been added.

Zenoti

Historical Reports: Send CSV by email

April 9, 2026

You can now send historical reports by email after, or instead of, generating it.

Historical reports overview

Freshdesk interaction fields mapping

April 9, 2026

The Ticket field mapping tab on the Freshdesk integration page, allowing you to control how Voiso call data is written to Freshdesk tickets. Individual Voiso interaction fields can be mapped to specific Freshdesk system or custom fields. Unmapped fields can be handled separately by adding them to the ticket description or excluding them.

Freshdesk

One Caller ID per user FAQ

April 7, 2026

A new FAQ and video detailing how to assign one Caller ID per user has been added to the FAQ and Caller ID articles.