May 2024

Flow Builder

May 09, 2024
The Flow Builder has been improved to enable moving the canvas using right-click and drag and multiple node selection using left-click and drag.

Related articles:

• Flow Builder Overview

Chrome Extension

May 6, 2024
The Voiso Chrome Extension now also supports click-to-SMS capabilities.

Related articles:

• Chrome extension for Agent Panel

Zoho CRM integration

May 3, 2024
The Voiso Zoho CRM integration now creates tickets and new contacts when an agent uses Agent Panel to handles inbound and outbound calls, including click-to-call.

Related articles:

• Zoho

CDR CSV export

May 3, 2024
The following columns are added to the CSV export of the Call Detail Records search result table:

• Campaign: the name of the Dialer campaign
• Strategy: the strategy used in the Dialer campaign

Related articles:

• Call Detail Records overview
• Dialer campaigns overview

CDR API

The CDR API now supports querying based on the uuid filter. The UUID of an interaction may be obtained from the Extended Call Details page or the Call outcome logging webhook.

Related articles:

• CDR API
• How to retrieve CDRs.
• Call outcome logging webhook