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May 2024
- 24 May 2024
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May 2024
- Updated on 24 May 2024
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Zoho Desk
May 24, 2024
Information about installing and using the Voiso Zoho Desk application is added to the Zoho integration article.
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Speech Analytics
May 23, 2024
The Topics Identification feature is added for Fintech customers with the Voiso Professional plan.
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Webhooks
May 23, 2024
The Webhooks feature is added to the Administration section to enable you to create webhooks that monitor specific call events.
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Flows
May 23, 2024
The Launch Flow Builder button is added to each row of the Flows table to enable you to launch Flow Builder directly from the Flows page.
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Flow Builder
May 09, 2024
The Flow Builder has been improved to enable moving the canvas using right-click and drag and multiple node selection using left-click and drag.
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Chrome Extension
May 6, 2024
The Voiso Chrome Extension now also supports click-to-SMS capabilities.
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Zoho CRM integration
May 3, 2024
The Voiso Zoho CRM integration now creates tickets and new contacts when an agent uses Agent Panel to handles inbound and outbound calls, including click-to-call.
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CDR CSV export
May 3, 2024
The following columns are added to the CSV export of the Call Detail Records search result table:
- Campaign: the name of the Dialer campaign
- Strategy: the strategy used in the Dialer campaign
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CDR API
The CDR API now supports querying based on the uuid filter. The UUID of an interaction may be obtained from the Extended Call Details page or the Call outcome logging webhook.
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