April 2024

HubSpot Integration

April 30, 2024
The Voiso app is now available on the HubSpot marketplace. The HubSpot article is updated with a new video for the installation procedure.

Related articles:

• HubSpot

Digital channels

April 18, 2024
The new Digital channels page enables you to connect, configure, and manage digital channels to your contact center and enable your agents to handle omnichannel interactions. Telegram is the first channel supported by the new feature.

Related articles:

• Digital channels
• Telegram
• Telegram interactions
• Security Access Groups

Variable management

April 18, 2024
Flow builder now supports custom variables. These enable you to reuse data from a request response elsewhere in your interaction flow and develop flexible custom routing logic. Variables facilitate passing data from node to node and making routing decisions based on their values. Support for custom variables is added to the Route, Send message, HTTP request, and Conditions nodes.

Related articles:

• Variable management
• Route node
• Send Message node
• HTTP Request node
• Conditions node
• Flow Builder Overview

User Profile

April 18, 2024
The User Profile menu and Account settings panel enable users to view and manage account information and settings, including selecting a preferred language.

Related articles:

• User Profile

Users API filtering

April 18, 2024

The Users API now supports filtering by agent parameters to return a subset list of contact center users and their account properties.

Related articles:

• Users
• Users endpoint

Attachment support

April 18, 2024
Webchat and premium support chat support the following additional file formats for attachments: .csv, .xlsx, .pptx, .mp3, and .mp4

The maximum size of a single file that may be attached is now 100MB.

Related articles:

• Webchat
• Premium support chat

Historical reports

April 3, 2024
The Agent - Daily Sign-in and Sign-out report provides a daily record of the first sign-in (login) and last sign-out (logout) timestamps for selected agents or teams. Like other historical reports, Agent - Daily Sign-in and Sign-out can be run manually or scheduled. Reports may be run for a single day or a range of days (up to 31 days).

Related articles:

• Agent - Daily Sign-in and Sign-out
• Historical reports overview

Add contacts API

April 3, 2024
The Add contact API now supports the priority parameter to enable you to assign calling priority to contacts being added to a Live Dialer campaign.

Related articles:

• Running an API campaign
• Campaign contact
• Add contacts overview
• Add contacts endpoint