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      Media
      • 15 Nov 2023
      • 2 Minutes to read
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      Contents

      Media

      • Updated on 15 Nov 2023
      • 2 Minutes to read
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      Article summary

      Who should read this article: Administrators

      The Voiso Media feature enables you to maintain a library of music, voice messages, and ringtones for your contact center.

      Introduction

      Voiso enables you to create a maintain a library of audio files for hold music, voice messages, and ringtones for different channels through the Media page. To access the Media page, from the Voiso navigation bar, navigate to Administration > Media.

      The Media page contains a table that lists all the audio files you have added to your Voiso media library.

      Media Media Page

      Audio files are classified into the following types:

      TypeDescription
      MOHMusic on hold. The music played to callers whenever a call is placed on hold by an agent or the Voiso system. You can assign different MOH files for different Queues and flows.
      Voice MessageMessages, announcements, in-queue announcements, and menu descriptions. You can assign different Voice Message files for different Queues, flows, Dialer campaigns, and Call suppression messages.
      RingtoneThe ringtone for WebRTC Ringtone voice calls in the Agent Panel and interaction notifications in the Omnichannel Workspace.

      Using the Media page

      The media table in the Media page is sortable by name or type. Click the row header to change the sorting order.

      To delete an audio file, hover your mouse pointer over it, then on the far right of the table row, click the Delete icon.

      To download an audio file, hover your mouse pointer over it, then on the far right of the table row, click the Download audio icon.

      Adding media

      Adding media

      To upload a new audio file to your media library, follow these steps:

      1. Click Add media.
      2. In the Add media panel, enter a name for the file. This name appears in the Media table and in selection menus throughout the application.
      3. From the Type dropdown, select the media type that matches how the audio will be used (e.g., MOH, Voice Message, or Ringtone).
      4. In the Media section, either drag and drop an audio file from your computer or click browse to select a file.
      5. Click Save to upload the file.

      Media Add Media

      Tip

      For supported audio formats and file size limits, refer to Supported file formats.

      Editing media

      To change the audio file or name for a media follow these steps:

      1. Click its name in the Media table to display the Edit media panel.
      2. (Optional) Edit the media name.
      3. Click X to choose a different media file (refer to screenshot).
      4. Click Save to commit the changes.

      Media Edit Media

      Important

      Media type cannot be changed.

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