Agent Panel

Who should read this article : Agents The Agent Panel is a powerful yet simple-to-use tool that enables you to easily make and receive calls, join outbound campaigns, and monitor your performance. Introduction The Agent Panel is a web a...

Who should read this article : Agents How to use Agent Panel to make an outgoing phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to make and receive phone calls on your...

Who should read this article : Agents How to use Agent Panel in a Voiso Dialer outbound calling campaign. Introduction The Voiso Dialer automatically dials a list of your organization's contacts and connects agents to calls that are answe...

Who should read this article : Agents How to use Agent Panel to receive an inbound phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to make and receive phone calls on yo...

Who should read this article : Agents How to use Agent Panel to send an SMS to a contact from an active phone call, the call history, or directly. Introduction Your administrator might enable your account to allow you to send an SMS to ...

Who should read this article : All users How to transfer a call, start a consultation call, or start a conference call. Introduction Sometimes you might need help handling an interaction, or perhaps there is someone else in your organizatio...

Who should read this article : Agents You can schedule a time to call your contact back either during a call or after a call. You can specify which Caller ID Group, time zone, and contact phone number to use for the callback. Introduction T...

Who should read this article : Agents Real-time metrics enable agents to gauge their performance against their contact center standards. Introduction Your administrator sets up your account to display metrics to you in the Agent Panel t...