February 2024

Running an API campaign

February 26, 2024
Use the Voiso Campaigns APIs to add contacts to your live outbound Dialer campaign.

Related articles:

• Running an API campaign
• Developer Portal and APIs
• Dialer campaigns overview

Scheduled callback

February 22, 2024
Allow agents to schedule a time to call a contact back either during a call or after a call. You can specify which Caller ID Group, time zone, and contact phone number to use for the callback.

Related articles:

• Scheduling callbacks
• Scheduled callback
• System settings
• Call Detail Records overview
• Security Access Groups

System requirements

February 9, 2024
Added a list of supported web browsers, hardware, and software configurations.

Related articles:

• System Requirements

Speech analytics

February 8, 2024
Dutch and Polish added as supported languages.

Related articles:

• Speech Analytics

Call flows

February 2, 2024
Business hours rules added to enable you to manage inbound interactions during business hours, outside business hours, and on holidays.

Related articles:

• Business hour rules