2024

Keyword groups December 19, 2024 You can now generate a report on the use of a keyword group by agents and teams for a specified date or date range, with links to detailed Call Detail Records (CDRs). Related articles: Keyword groups ...

Wrap-up code groups November 25, 2024 Administrators can now use wrap-up code groups to create discrete sets of wrap-up codes that relate to different business processes or groups. Wrap-up code groups are assigned to teams of users. Only the as...

Integrations October 28, 2024 The Integrations page provides a single resource where you can manage the integration of Voiso with Freshdesk, HubSpot, Salesforce, and Zoho. Previously, setup, connection, and configuration were managed on the ...

Message templates September 26, 2024 The Message templates page has been redesigned. It now includes two tabs, Canned messages and WhatsApp templates (see below). The Canned messages tab includes the same functionality as the previou...

Text-to-speech August 28, 2024 Text-to-speech is now available to enable you to create audio messages for inbound flows based on text scripts. In this initial release, text-to-speech is available for the Play Audio node. Related articles: ...

UI Localization to Spanish July 19, 2024 Localization of the Voiso application, Agent Panel, and Omnichannel Workspace user interfaces into Latin American Spanish is close to completion. Only a few elements remain to be translated. Select Acco...

Flows June 28, 2024 The Flows page and the process of creating and managing flows has been updated to reflect UI refactoring. Related articles: Flows Queues June 28, 2024 The Add queue and Edit queue pages have been updated...

Zoho Desk May 24, 2024 Information about installing and using the Voiso Zoho Desk application is added to the Zoho integration article. Related articles: Zoho Speech Analytics May 23, 2024 The Topics Identification feature is...

HubSpot Integration April 30, 2024 The Voiso app is now available on the HubSpot marketplace. The HubSpot article is updated with a new video for the installation procedure. Related articles: HubSpot Digital channels April 18, 20...

HubSpot integration March 20, 2024 The Include call summary checkbox is added to the HubSpot CRM Settings section of the CRM Integration Settings section of the System Settings page when Speech Analytics is enabled for your contact ce...

Running an API campaign February 26, 2024 Use the Voiso Campaigns APIs to add contacts to your live outbound Dialer campaign. Related articles: Running an API campaign Developer Portal and APIs Dialer campaigns overview Sche...

WhatsApp January 19, 2024 Added support for the WhatsApp channel in Omnichannel Workspace. Related articles: WhatsApp WhatsApp messages Viber January 19, 2024 Added support for the Viber channel in Omnichannel Workspace. ...