Who should read this article: Administrators
Improve your Answer Seizure Ratio (ASR) by automatically replacing outbound Caller IDs when maximum dial-attempt and replacement-interval thresholds are reached, helping sustain answer rates and protect Caller ID health.
Introduction
ASR Performance Optimization helps keep your answer rates high by automatically rotating outbound Caller IDs when they’ve reached defined usage limits, such as the number call attempts or how long the Caller ID has been in use. The system automatically swaps in a fresh number from your number pool with the same country prefix. The feature applies to Dialer campaigns, manual, and click-to-call, and it warns you when you’re running low on eligible replacements so you can add more numbers. Voiso highlights any numbers that have been rotated.
Using ASR performance optimization
To take advantage of this feature, first enable it in the ASR performance optimization section of the Features tab on the System settings page.
Next, ensure that you add sufficient numbers to your inventory, using the Numbers page, to meet the limits defined by the Max dialing attempts and Replacement interval settings. Numbers that exceed these dialing or time limits are automatically replaced by other numbers with the same country prefix from your inventory.
Use the Select status or statuses filter on the Numbers page to view numbers that have been replaced or require replacement. If you have numbers with the Replacement needed status, it means that there are no longer numbers in your inventory that are available to replace them. You must add new numbers to ensure ASR performance optimization.
Alternatively, in System settings, you can enable the option to receive an email when your number inventory is low to remind your to purchase more numbers. Emails are automatically sent to any users whose email addresses are specified for low balance alerts on the Billing page when the Replacement number alert threshold is reached.
Applying ASR performance optimization
You can control which Dialer campaigns and Caller ID group have ASR performance optimization applied to them when you create or manage them.
When ASR performance optimization is enabled in your system settings, all new Dialer campaigns have it active by default. You can manage this setting on the Add campaign page.
Similarly, when ASR performance optimization is enabled in your system settings, all new Caller ID groups have it active by default. You can manage this setting on the Add Caller ID group page.
Monitoring ASR
Supervisors and administrator can use Real-time dashboard widgets and Historical Reports to monitor ASR and Caller ID use.
Real-time dashboards
The following Real-time dashboard widgets monitor dialing attempts, answer ratio, unanswered calls, and ASR.
Historical reports
The following Historical reports monitor dialing attempts, answer ratio, unanswered calls, and ASR.
Campaign reports
The Dialer campaign report includes the following ASR related metrics:
- ASR
- Abandonment ratio
- ASR without AMD-answered