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Flow Builder Overview
- 13 Sep 2024
- 2 Minutes to read
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Flow Builder Overview
- Updated on 13 Sep 2024
- 2 Minutes to read
- Print
- DarkLight
- PDF
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Who should read this article: Administrators
Flow Builder enables the design, configuration, and management of sophisticated interaction flows by linking pre-defined node objects in a simple to use interactive visual editor.
Introduction
The Voiso Flow Builder replaces the Voiso Script for managing call handling rules. Scripts have limited capabilities and functionality compared to flows. Flow Builder enables you to define a large variety of advanced, time-based call-handling rules using a sophisticated yet simple visual editor.
Tip
For some simple use cases for creating flows, refer to Call Flows Guide.
Flow Builder user experience
Flow Builder is a visual editor that uses different types of nodes that you configure and link together. Drag-and-drop nodes from the Node palette, click to configure the node behavior, drag links to other nodes, and save your flow.
Important
The Flow Builder palette uses different nodes for Voice and Digital flows. The examples below show the Voice Flow palette.
Click a node in the Node palette to add a node of that type to the flow. Drag the node into position.
Drag a link from the right side of a node to the left side of another node to indicate the interaction flow from one node to the next. Some nodes have only a single input connection while others allow multiple links. Some nodes have only a single output connection while others allow multiple links.
To move a node, left-click it and drag it. To select multiple nodes, left-click and drag a selection box around the nodes and then drag them together.
To pan the canvas, right-click and drag the canvas. Use the zoom out, zoom in, and center view buttons to change the zoom and positioning of the canvas.
Important
Some nodes support custom and system variables to enable you to customize and automate routing and data retrieval. Refer to Variable management for more information.
The Start node has no input connection and only a single output connection. The Voicemail, Route, and End nodes have no output connection.
Tip
In the DTMF node, specify an audio message file that describes the key selections available in the DTMF node so that contacts can make a key selection without having to listen to the entire audio message first.
The Voice and Digital Flow Builder palettes use different nodes. Refer to these articles for an overview of each node by flow type:
Each node, except the Start node, includes a kebab menu with the following options:
Clone: create a copy of the node, including all configuration settings
Delete: remove the node from the flow
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