Getting started

Who should read this article: Administrators, Supervisors

What you need to know to start using the Voiso cloud-based Contact Center as a Service (CCaaS) application.

Introduction

Voiso is a powerful cloud-based web application suite that enables you to deliver on your contact center objectives. Accelerate your outbound sales with the Voiso AI-powered predictive dialer (Predictive Dialer), automated logging, and customizable campaigns. Use the Voiso dashboard to drive the performance of your contact center. Bring clarity and organization with a suite of intuitive dashboards and widgets.

Integrate Voiso with your CRM to enable click-to-call, calling list import into your outbound campaigns, screen popup contact record, and integrate your Voiso call history (call outcome logging) with your CRM database.

Voiso’s advanced call recording and call detail record (CDR) logging lets you take advantage of customizable call events or stages, event-based navigation, and an intuitive search engine.

Use real-time monitoring to take the pulse of your contact center. Dive into a wide range of historical reports that provide all the metrics you need to assess the performance of your team and campaigns.

The Agent Panel provides a powerful yet simple-to-use tool that enables agents to easily make and receive calls, join outbound campaigns, and monitor their performance.

Supervisors can view agent performance and monitor, coach, and join calls in progress. Call recording ensures that agents are delivering quality to your customers.

Agents can be reassigned to different queues on-the-fly to enable you to respond to dynamic changes to call waiting times.

Easy onboarding

It is easy to get started using Voiso. Visit our website and request a demo or talk to one of our Contact Center experts!

After your demo, request a trial from Voiso and talk to our onboarding experts, who will set up a trial for you that matches our features to your business requirements. The trial is free. The only cost to you is for making calls. It is easy to top up your balance using PayPal or a credit card during your trial.

When our onboarding engineers set up your contact center you can request numbers for different regions from our available numbers or add your own numbers.

With your administrator account, you will have access to the full Voiso cloud-based web application where you can add and configure users, custom roles, teams, and skills, set up Caller IDs and call wrap-up codes, prepare outbound campaigns, and create widget-based dashboards, and protect your network and security by specifying allowed hosts/subnets.

Check out these articles for information about getting started:

• How to set up your equipment and softphone
• How to start making calls with Voiso
• How to start receiving calls with Voiso

Logging in to Voiso

Voiso's one interface, many views approach ensures that different users access different features depending on the privileges you set.

Admin

When an administrator logs in, they have all the Voiso capabilities enabled and available in the navigation bar.

Supervisors

When a Supervisor logs in, they have a subset of Voiso capabilities enabled and available in the navigation bar.

Agents

When an Agent logs in, they access only to the Voiso Agent Panel, the tool they use to make and receive calls.